Pueblo Bonito Rose

Dallas, TX | 12/22/2022

Everything was great. We will definitely use again.

Seattle, Washington | 12/1/2014

We spent the Thanksgiving holiday in Cabo and stayed at the Pueblo Bonito Rose for 4 days and 3 nights. First: We used Cabovillas.com to book and they were great. They booked us in a private van to/from the airport for $150, which was a great deal with TransCabo. Now to the Rose: Pros: -Location! Right on Medano Beach, which is totally swimmable and terrific -Price: Not too expensive and not too cheap -All-inclusive. Food prices are crazy so the all-inclusive was a great deal -Food: Food was quite good in the restaurants. Not as good by the pool or on the beach. -Other properties: The property on the Pacific side is beautiful with a ton of great pools. With the all-inclusive package, you can eat there for free, too. To get there, there’s a free shuttle every hour or a $14 taxi ride. Also, the kids pool at the Pacific resort is very cool. Note that you cannot swim in the Pacific Ocean because of dangerous currents. Cons: -Service: this is a big one and a shocker to us. The folks at Rose act like they are doing you a big favor every time they get you something or even give you directions. Want to order a drink at the beach? okay, jeez, if we HAVE to get it for you now, we will. Want to make dinner reservations? Okay, big sigh, I guess we can do that for you. You need extra towels? No way. Can’t help you there and we can’t really give you a reason. The odd thing about the service problem is that it seems to be isolated to the Rose. The Pueblo Bonito property by the ocean is the opposite! Everyone there was extremely helpful and nice. Want a drink at the pool? Immediately! Need a snack. We’ll get it to you in under 5 minutes! -Check-in: We had paid in advance. So, they checked our passports, gave us keys and told us to go to another lady for our towel cards. We go to the woman with the towel cards and she tried (very hard) to sell us a timeshare. No one ever told us where the restaurants were, they never told us about the other properties, they never gave us a resort map. Frankly, a little odd. We’ve stayed at other Cabo resorts and this was a really weird experience. -The bill: We had a big issue with the bill at the end. Apparently not all of the restaurants are included in the all-inclusive. No one tells you this (see “check-in”). We ate at the golf course steak restaurant and had a wonderful dinner. Really fantastic. We asked several times if it was included. The answer was always yes. But, there was a $30/pp charge. Surprise! (At the time of our visit, the restaurant was brand new). Note that there are multiple signs advertising the steak restaurant around the resort and none of the signs includes language about the $30 charge. Misc: -Beach Vendors: you need to understand that there are a lot of beach vendors. They’re all nice but they are there. They walk up and down Medano beach selling their wares. You may even buy something (haggling needed). -Reserving beach chairs: you need to go put your belongings on some beach chairs by 730a. This is true at most resorts, so I can’t really count it against the rose. Conclusion: -We would do it again! Nice resort for sure. I hope they get the service issues fixed. Whoever is helping the employees at the Pacific resort should train the employees at Rose.